Privacy Policy

The only personal information we collect is your email address, and only when you voluntarily submit the waitlist form on our website. We use this solely to notify you when your access is ready.

We do not collect names or payment information. With your consent, we collect anonymous usage analytics to understand how Platelet is used — see the Analytics section below. We never associate this data with your identity, and we never collect your lab data.

When you use Platelet, you may upload experimental files such as plate maps, readings, and feature data. This data is sent to our backend only to perform the analysis you requested. It is processed in memory and immediately discarded — we have no database of uploaded files, and nothing is written to disk on our end.

Once your results are returned to your browser, your data is gone from our systems. You retain full ownership of everything you upload.

We only use your email address for:

• Sending your waitlist invite when your spot opens up.
• Occasional product announcements, only if you remain on our list after receiving access.

We will never sell, rent, or share your email with third parties for marketing purposes. Every email we send includes a clear unsubscribe link, and we honor all opt-out requests within 10 business days in accordance with the CAN-SPAM Act.

You can opt out of all emails from us at any time by clicking the unsubscribe link at the bottom of any email we send, or by contacting us directly at the address below. We will process your request promptly.

We use Sentry to monitor application errors. When an error occurs, Sentry may collect technical information including your browser type, the actions that led to the error, and error context such as stack traces. This data is used solely to diagnose and fix bugs.

We configure Sentry to not collect your IP address, authentication credentials, or any lab data you upload. Request bodies for all data processing endpoints are explicitly stripped before error reports are sent. Error reports are only captured in production and are never used for advertising or profiling.

We use Google Analytics to understand how visitors use Platelet — which pages are visited and which features are used — so we can improve the product. This collection is strictly opt-in: when you first visit, analytics are disabled by default (via Google Consent Mode), and nothing is collected unless you accept analytics cookies in the consent banner.

When enabled, Google Analytics records page views and basic interaction events (for example, that a file was uploaded or an analysis was run). We never send your email, any personal information, or any lab data to Google, and we keep Google's advertising and personalization signals turned off. You can change your choice at any time by clearing your browser's site data. See Google's Privacy Policy for how Google handles this data.

We use a single, strictly necessary cookie to keep you signed in while you use the app. It expires automatically after 7 days. Only if you accept analytics in the consent banner, Google Analytics also sets cookies to measure usage. We do not use advertising cookies, and analytics cookies are never set without your consent.

Waitlist email addresses are kept until you unsubscribe or ask us to delete your record. Uploaded lab data is never retained beyond the duration of a single request.

You may request access to, correction of, or deletion of your personal data at any time. If you are located in the European Union or United Kingdom, you have additional rights under the GDPR and UK GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority.